Privacy & Cookies Policy
Information about you
Personal Information is something that identifies you as an individual, such as: Your Name, Postal Address, Telephone Number, Email Address, Credit / Debit Card details.
Non- identifying information may also be held, for data analysis and marketing purposes.
We may receive information about you if you:
- Contact us directly, by telephone, email or via our website – by applying for one of our products or services.
- If your details are passed to us by your friends or family.
What do we do with your information?
The information we receive from you directly, and from third parties may be used for a variety of reasons, including but not limited to:
- Responding to enquiries
- Providing you with relevant products and services, and any improvements thereof.
- Notifying you of important information or changes
- Information relevant to your agreement or proposed agreement.
- To help detect and prevent fraud and money laundering.
- Analysis and customer profiling.
Please note we will only retain your information for the necessary length of time required to manage your account correctly, and provide you the best possible customer service.
Sharing your information
- Updating our records
- Completing a transaction on your behalf
- Managing our relationship
- Data Analysis
- As we deem to be necessary (a) to ensure compliance with legal processing, (b) to enforce our terms and conditions, (c) to protect our rights, and that of any associated third party companies, (d) under any applicable law.
Credit reference agencies hold information on companies and private individuals. This information is used to monitor your credit, and produces a credit score. Credit scoring is used, in part, by finance companies to determine your ability to borrow money. By using this credit scoring facility it enables the finance companies to ensure they are lending responsibly.
Yes, we do record our calls
Our calls are recorded for training and monitoring purposes. We may use the calls for legal and regulatory reasons, Fraud prevention and detection, and in the event that we needed to resolve a query or complaint.
If you decide to email either ourselves, or one of our associate third parties, please remember that emails sent may not be completely secure. We would recommend that you keep personal information on the email to a minimum. If you have any concerns we recommend you contact the relevant company by telephone.
Your data Subject Rights
You have the right to access all of the Personal Information you provide to us, so that you can notify us of any amendments, or if required, you may request us to delete this information from our database. Deletion may be limited, as we may require certain information to control your account until its completion, when your vehicle is returned to the finance company.
To request a copy of the information we hold, please send a letter to: Malcolm Hughes, 200 Glasgow Road, Stirling, FK7 8ES and we will respond within 5 working days of the received request.
Personalise the information you receive.
We may use the information you provide to contact you with news regarding our products, services and new developments. We may contact you by telephone, post, email and SMS. You can opt out of receiving our marketing communications by any of the above mentioned means.
The Internet and cookies
We do our best to keep our website secure, however you recognise when you provide information to us through the internet, or when you send us, or ask us to send you confidential information by email, that the internet and email communications may not be secure. Malcolm Hughes Land Surveyors Limited cannot be held responsible for loss or unauthorised interception of your information when transmitted via the internet. Unfortunately this is beyond our control. When you visit our website, our server automatically records your IP address, the website from which you visit us, and the websites you have visited. We may use this information for data analysis.
A cookie is a piece of information that a website transfers to a cookie file in the browser on your computer. This is so the website can remember who you are. Typically a cookie contains the name of the domain from which the cookies has come from, the life of the cookie, a value and a random generated number unique to you.
You can accept or decline cookies by modifying your browsers settings. However you may not be able to use all of the interactive features within a website if your cookies are disabled.