Privacy & Cookies Policy

From time to time we may update our privacy policy, the latest version of our policy will always be available on our website for your reference.
We are concerned about the privacy of your personal information. We want to help to make the internet a safe place for users, and so that your experience with us is the best it can possibly be.

Your personal information will be held by Malcolm Hughes Land Surveyors Limited, Registered in England and Wales, and our associated trading names and any other companies that will assist us in providing survey information. Any information provided by you is held in accordance with the United Kingdom Data Protection Act 2018. By providing us your Personal Information and using our website, you are agreeing to the terms and conditions of this privacy policy.


When you supply any personal information to us we have legal obligations towards you in the way we use that data. We must collect information lawfully and fairly, that is, we must explain why we are collecting it, how we will use it; collect only the information needed and remove it in the event that the purpose has been met; and we will tell you if we want to pass the information on to anyone else.

We collect information about you when you register with us or place an order for products or services.  We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Website information is collected using cookies (please see our Cookies Policy.

We may receive information about you from associate third parties, who you have given consent to, for example, Finance companies, Dealership groups, and your employer.

The information we collect may include names, addresses, telephone numbers, email addresses, financial details, employment details and educational details, family details, visual images and behaviour (e.g. how you use our websites).

We may also process your special categories of data in accordance with article 9 and 10 of the GDPR. Processing is carried out in the course of legitimate activities, the categories include:

  • physical or mental health details
  • racial or ethnic origin
  • religious or other beliefs
  • political opinions, sexual life
  • trade union membership
  • offences (including alleged offences)
  • criminal and legal proceedings, outcomes and sentences
  • Biometrics
  • Genetic information


We collect information about you to respond to your enquiries, process your order(s), manager your account(s) and, if you agree, to contact you about other products or services we think may be of interest to you.

In general, any information you provide to us will only be used by us.  Your information will be disclosed where we are obliged by law.


We process personal information to enable us to carry out our duties and specifically where:

  • An individual has consented to the processing of their data for the specified purpose(s);
  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party;
  • Processing is necessary for compliance with a legal obligation to which the controller is subject;


The Group may need to share your personal information with other organisations. Where such sharing is necessary, we will comply with the requirements of the GDPR on data sharing. The types of organisations / groups that we may share personal data with are set out below:

  • associates and representatives of the person whose personal data we are processing
  • employer of individual to enable completion of an order
  • professional advisers and consultants
  • services providers
  • credit reference agencies
  • debt collection and tracing agencies
  • police forces
  • private investigators
  • current, past or prospective employers and examining bodies
  • government departments
  • suppliers
  • financial organisations
  • persons making an enquiry or complaint
  • organisation subject to a complaint or assessment,
  • prosecuting authorities, courts
  • other ombudsman and regulatory authorities


You have the following rights in relation to your personal information which you can exercise by sending an email or writing to the Data Protection Representative (details in Questions & Concerns section below):

  • Right to request access to your personal information and information relating to our use and processing of your personal information;
  • Right to request that we restrict our use of your personal information;
  • Right to receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller;
  • Right to object to the processing of your personal information for certain purposes such as direct marketing and profiling;
  • Right to request your personal information to be erased where it is no longer necessary for the purpose for which it was collected
  • Right to withdraw your consent to the use of your personal information where the processing of your data is based on consent.

We will not make any decision about you using automated means only, and will notify you in writing if this position changes.


We will retain your personal information for no longer than necessary taking into account the following:

  • The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract;
  • Whether we have any legal obligation to continue to process your personal information such as any record keeping obligations imposed by an applicable law;
  • Whether we have a business reason to continue to process your personal information;

For more information on how long personal data is retained, please contact the Group’s Data Protection Representative (details in Questions & Concerns section below).


We maintain stringent security measures designed to protect not only your personal information but other information in respect of the operation of Ogilvie Group. Our core information security principles are to protect personal data in terms of:

  • Confidentiality, by protecting personal data from breaches, unauthorised disclosures, loss or unauthorised viewing;
  • Integrity, by not allowing personal data to be modified without due cause; and
  • Availability, by protecting personal data from disruption.

To achieve this, the measures we implement include adhering to various security standards, including holding IASME accreditation in respect of customer-related data, physical and technological protection, data encryption, having in place a suite of policy and procedural documentation in respect of the way in which we handle and keep personal data secure and asking you for proof of identity before we disclose your personal information to you


We may need to transfer your personal information to countries outside the European Economic Area (EEA) or to an international organisation from time to time. Where we transfer your personal information outside the EEA, we will ensure that the adequate safeguards are used to secure the data.


We use cookies and similar technologies on our website. For further information on how we use cookies and similar technologies, including the information we collect through our use of cookies please see our Cookies Policy.


If you have any questions or concerns regarding how we collect, handle, store or secure your personal information, contact our Data Protection Representative using the details below:


We do our best to keep our website secure, however you recognise when you provide information to us through the internet, or when you send us, or ask us to send you confidential information by email, that the internet and email communications may not be secure. Malcolm Hughes Land Surveyors Limited cannot be held responsible for loss or unauthorised interception of your information when transmitted via the internet. Unfortunately this is beyond our control. When you visit our website, our server automatically records your IP address, the website from which you visit us, and the websites you have visited. We may use this information for data analysis.
A cookie is a piece of information that a website transfers to a cookie file in the browser on your computer. This is so the website can remember who you are. Typically a cookie contains the name of the domain from which the cookies has come from, the life of the cookie, a value and a random generated number unique to you.
We may use cookies in various ways, for example, to recognise you as a unique visitor, and allow us to tailor the contact to match your interests. To compile anonymous statistics so we can understand how users use our site and to help us continually improve our website and services.
You can accept or decline cookies by modifying your browsers settings. However you may not be able to use all of the interactive features within a website if your cookies are disabled.